TungLok First Membership
Join us as a Member Today!
Begin an enchanting culinary voyage with TungLokFirst, whether you're savoring a relaxed meal with friends or indulging in the pinnacle of fine dining alongside corporate associates. At TungLok, we assure you an unparalleled dining experience throughout our diverse array of restaurants.
Our Membership Tiers & Privileges
Gourmand
How to become a GOURMAND member?
To become a member, spend S$100 or more in one visit and complete the sign-up of your COMPLIMENTARY Membership at any of our restaurants.
Daily Rebates:
10% TL$ Rebate
or
12% TL$ Rebate*
(*With a min. spending of $1,000 per bill per visit before Service Charge & GST and after redemption, if any. This is NOT VALID on the eve of and throughout the 15 days of Chinese New Year.)
Birthday Month Special:
20% TL$ Rebate
$50 birthday e-voucher*
*Redeemable with a minimum spending of S$120 before Service Charge & GST and after redemption, if any.
Welcome E-Voucher:
One $30 e-vouchers*
*Redeemable with a minimum spend of S$60 before Service Charge & GST and after redemption, if any.
*E-voucher is valid for redemption from your second visit.
Epicurean
Membership is BY INVITATION only, or upgraded from Gourmand based on qualifying spend.
Daily Rebates:
15% TL$ rebate
Birthday Month Special:
20% TL$ rebate
$50 birthday e-voucher*
• All memberships are valid for 12 months from the date of registration.
Member Login
Log in to the Membership portal to manage your account and access information about your membership activities, including dining transactions, TL$ balance, and digital vouchers.
Frequently Asked Questions
Membership Privileges
- What are the privileges and benefits as a member of TungLok?TungLok Loyalty Programme has 2 tiers: GOURMAND, EPICUREAN. These programmes are introduced to reward our regular customers with exclusive privileges and benefits.Member’s PrivilegeGOURMAND (with $800 spent within 12 months)
- 10% TL$ Rebate* (Daily) or 12% TL$ Rebate* (*With a min. spending of $1,000 per bill per visit before Service Charge & GST and after redemption, if any. This is NOT VALID on the eve of and throughout the 15 days of Chinese New Year.)
- 20% TL$ Birthday Month Rebate*
- One $50 birthday e-voucher (redeemable with a min. spend of $120) for use on your birthday month
- Members enjoy regular exclusive deals
EPICUREAN (with $8,000 spent within 12 months)- 15% TL$ Rebate* (Daily)
- 20% TL$ Birthday Month Rebate*
- One $50 birthday e-voucher for use on your birthday month
- Members enjoy regular exclusive deals
*Terms and Conditions apply. - What are the sign-up privileges?Members will receive one S$30 Welcome e-voucher (redeemable with a min. spend of S$60) which will be credited into their membership accounts. E-voucher is valid for redemption from the second visit.
- Can I enjoy my TungLok membership privileges for takeaway and/or online orders?TungLok membership privileges are applicable for Dine-In and Self-Collect Takeaway Orders (not applicable for online or delivery orders).
- Can I use my TungLok membership in conjunction with other promotions, discount, privileges/membership cards and/or voucher/e-voucher payment?No, membership privileges cannot be used in conjunction with other promotions, discount, privileges/membership, voucher/e-voucher payment (including TungLok Group Dining Vouchers) and/or ShopBack Pay, unless otherwise stated.
Participating Restaurants
- Which restaurants is TungLok Loyalty Programme valid at?Participating Restaurants:*TungLok Group reserves the right to make changes to the list of participating restaurants without prior notice.
Membership Registration
- How do I sign up for TungLok Membership?To become a member, spend S$100 or more in one visit and complete the sign-up at any of our restaurants for a COMPLIMENTARY 12-month GOURMAND membership.Each person may register for only one membership account. Multiple registrations with the same mobile number will not be accepted. You must use a valid and unique Singapore mobile number as login ID.
- Why do I need to use a valid and unique mobile number as login ID?Each member needs to register a valid and unique mobile number as login ID during sign-up. For secured verification purposes, the registered mobile number will be used for receiving OTP, eVoucher notifications and other membership-related information. One person can only register one membership account.If you are unable to receive an OTP, ensure that TungLok is not a blocked number and Message Filtering is turned off.
- Must I have a local number to register for TungLok Loyalty Programme?Yes, only Singapore mobile number are eligible to sign up for TungLok Loyalty Programme.
- Can I enjoy my TungLok membership privileges for TungLok overseas?TungLok Membership is valid for participating TungLok restaurants in Singapore only.
- Do I need to pay any membership fee?A 12-month GOURMAND Membership is given FREE when you spend S$100 or more in one visit and complete the sign-up at any of our restaurants.
- Why do I need to use TungLok Web App?The TungLok Web App is a convenient, fast, and secure way to access TungLok's services. It is also a good choice for customers who want to avoid the hassle of downloading and installing mobile apps.The TungLok Web App allows you to track your TL$ rebate earned and redeemed, manage your membership profile and receive/redeem e-vouchers. You can also present your electronic TLF Membership within the app for earning/redemption of TL$ rebate and other e-vouchers at the cashier upon bill settlement, instead of the physical card.To install TungLok Web App on your home screen, simply tap the "Add to Home Screen" button when you visit our website (https://www.tunglok.com) on your mobile device.
- Why should I OPT IN to receive SMS and/or Email?You can receive TungLok latest news, members’ exclusive e-vouchers, promotions and more.
- Will there be a membership card issued to me?Your TungLok membership card will be an e-card which can be accessed via the our TungLok Web App.Launch the TungLok Web App (https://www.tunglok.com) and present the unique QR code to enjoy the privileges and benefits.
Membership Account
- Where can I check my TL$ balance?You can easily track your TL$ balance and expiry date by accessing “My Account” followed by “Membership” tab in the App.
- Can I update my personal details?You can only update your address and salutation. Please inform us at tunglokfirst@tunglok.com, if you wish to change your member particulars. It is the member’s responsibility to ensure member details are accurate and updated at all times.
Membership Validity
- Is there an expiry date to my TungLok membership?Yes, membership is valid for 12 months from date of sign-up.
Expiry of TL$
- Is there an expiry date to my TL$?Yes, TL$ is valid for 12 months from date of issue.If membership has expired, you can do a re-sign up of the membership to redeem your unexpired TL$.Expired TL$ will be automatically forfeited at the absolute discretion of TungLok without compensation to the member. A notification will be sent via SMS and/or email notifications. It is also the member’s responsibility to track the expiry date of the TL$ rebate.Members who opt not to receive membership-related information such as membership status, e-voucher issuance, points expiry etc. via SMS and/or email; you may visit our membership portal at https://www.tunglok.com to log into your membership account at your own discretion.To install TungLok Web App on your home screen, simply tap the "Add to Home Screen" button when you visit our website (https://www.tunglok.com) on your mobile device.
Issuance of TL$
- How to earn and use TL dollar (TL$)?Yes, TL$ is valid for 12 months from date of issue.You can earn TL$ on ala carte food and non-alcoholic beverages (F&B) orders, and regular set menus (not applicable for online or delivery orders).TL$ earned can be used to offset your total bill (before service charge & prevailing GST) on your subsequent visits at all participating TungLok restaurants (except Home Fiesta - AMK Hub).Service charge & GST will not be eligible for rebates.
- What should I do if my transaction and TL$ is not updated in my account?If there is a discrepancy on your rebates/transaction, please provide transaction receipt for verification within 7 days of your visit to tunglokfirst@tunglok.com.
- Can I earn TL$ for making a deposit?No, deposit payment is not entitled to earning and/or redemption of TL$/e-voucher. Rebates will be issued on the day of dine-in.
Membership Renewal
- Can I renew my TLF membership before the expiry date?No, you can only renew the membership after the expiry date.
- Upon re-sign up or renewal of membership, will my TL$ be bought forward to the new membership year?No, TL$ earned is strictly valid for 12 months from date of issue.
Non-transferable
- Is the membership transferable?No, membership is personal and strictly non-transferable.
Terms & Conditions
Membership Application
- For successful applications, account is activated once form is submitted. Member is required to present his/her TungLokFirst Membership digital card within the TungLok web app for earning/redemption of TL$ rebate and other e-vouchers at the cashier upon bill settlement. To install TungLok Web App on your home screen, simply tap the "Add to Home Screen" button when you visit our website (https://www.tunglok.com) on your mobile device.
- Application with incomplete information will not be processed. TungLok Group may accept or reject any application for membership in its absolute discretion. If an application for membership is rejected, any benefits with TL$ that may have been accrued to the applicant through the use of a membership e-card will be null and void.
- One person may register for only one membership account with a valid and unique Singapore mobile number as login ID. Multiple registrations with the same mobile number will not be accepted.
Membership Tier & Privileges
- Valid at all participating TungLok Group of Restaurants, unless otherwise stated.Tier: GOURMANDMembership Fee:Spend S$100 or more in one visit and complete the sign-up at any of our restaurants.Daily Rebates:- 10% TL$ RebateOR- 12% TL$ Rebate*(*With a min. spending of $1,000 per bill per visit before Service Charge & GST and after redemption, if any. This is NOT VALID on the eve of and throughout the 15 days of Chinese New Year.)Birthday Month Special:- 20% TL$ Rebate- $50 birthday e-voucher*(*Redeemable with a minimum spending of S$120 before Service Charge & GST and after redemption, if any.)Welcome E-Voucher:- One S$30 e-vouchers*(*Redeemable with a minimum spend of $60 before Service Charge & GST and after redemption, if any.)(*E-voucher is valid for redemption from your second visit.)Validity Period:12-monthTier: EPICUREANMembership Fee:Membership is BY INVITATION only, or upgraded from Gourmand based on qualifying spend.Daily Rebate:15% TL$ RebateBirthday Month:- 20% TL$ Rebate- $50 birthday e-voucherValidity Period:12-month
- Valid for Home Fiesta purchases only.Tier: GOURMAND & EPICUREANDaily Rebate:3% TL$ RebateBirthday Month:5% TL$ Rebate
Membership Validity
- 12 months from date of sign up/renew.
Participating Restaurants
- TungLok Membership is valid at all participating TungLok restaurants in Singapore only (except Home Fiesta - AMK Hub), unless otherwise indicated.
Issuance of TL$
- Members earn REBATE on ala carte food and beverage (F&B) orders, and regular set menus.Tier: GOURMANDDaily Rebate:- 10% TL$ RebateOR- 12% TL$ Rebate*(*With a min. spending of $1,000 per bill per visit before Service Charge & GST and after redemption, if any. This is NOT VALID on the eve of and throughout the 15 days of Chinese New Year.)Birthday Month:20% TL$ RebateTier: EPICUREANDaily Rebate:15% TL$ RebateBirthday Month:20% TL$ RebateOnline Home Fiesta purchases only.Tier: GOURMAND & EPICUREANDaily Rebate:3% TL$ RebateBirthday Month:5% TL$ Rebate
- Rebate is not applicable for alcoholic beverages, high tea, buffet, banquet (ie. more than 30 persons), Heat & Serve frozen products (instore), online takeaway orders, catering orders, merchandises and/or festive/seasonal products (ie. Chinese New Year products, Mooncake), purchase of TungLok Group Dining Vouchers and/or e-voucher, unless otherwise indicated.
- Rebate is issued based on the amount paid after redemption of TL$ (if applicable) and not to be combined with other promotions, discounts, privileges/membership cards, voucher/e-voucher payment (including TungLok Group Dining Voucher) and/or ShopBack Pay. Service Charge & GST will not be eligible for rebates.
- Deposit payment is not entitled to earning and/or redemption of TL$/e-voucher. Rebates will be issued on the day of dine-in.
- Rebate will be accumulated as TL$ for future redemptions at participating TungLok restaurants, towards dine-in F&B bill (subject to conditions stated below). TL$1=S$1.
- Membership e-card or mobile number must be provided at the time of dining for verification purposes. No rebate will be credited if membership e-card or mobile number is not provided.
- Earning of rebate is valid at all participating TungLok restaurants (except Home Fiesta - AMK Hub), unless otherwise indicated.
Redemption of TL$
- Membership e-card MUST be presented for redemption of TL$.
- TL$ cannot be exchanged for cash. Redemption can only be made to the nearest TL$ (For eg, if customer’s account balance is TL$157.60, he can only redeem up to TL$157). TL$ to be redeemed will be deducted from the total bill (before Service Charge & prevailing GST), before new rebates are earned. Gross bills are subject to Service Charge & applicable GST.
- Redemption of TL$ will not be allowed for alcoholic beverages, banquet (ie. more than 30 persons), online takeaway orders, catering orders, merchandises and/or festive/seasonal products (ie. Chinese New Year products, Mooncake), as well as on the eve of and during 15 days of Chinese New Year and cannot be used to offset against Service Charge & GST payable, unless otherwise indicated.
- Redemption of TL$ shall not be combined with other promotions, discounts, privileges/membership cards, voucher/e-voucher payment (including TungLok Group Dining Vouchers) and/or ShopBack Pay.
- For verification purposes, email address, date of birth and/or address may be required. No redemption, rebate and/or discount will be granted if satisfactory verification of identity of members cannot be performed.
- Redemption of TL$ is valid at all participating TungLok restaurants (except Home Fiesta - AMK Hub), unless otherwise indicated.
Expiry of TL$
- TL$ earned will expire 12-month from date of issue. If membership has expired, kindly re-sign up to redeem your unexpired TL$.
- A reminder will be sent via SMS and/or email notifications. It is also the member’s responsibility to track the expiry date of the TL$ rebate. Members who opt not to receive membership-related information such as membership status, e-voucher issuance, points expiry etc. via SMS and/or email; you may visit our website at https://www.tunglok.com/en/tunglok-first-membership-info log into your membership account at your own discretion. To install TungLok Web App on your home screen, simply tap the "Add to Home Screen" button when you visit our website (https://www.tunglok.com) on your mobile device.
- There will be strictly no extension of the expiry period, and TL$ not redeemed by the expiry date will be forfeited.
Renewal of GOURMAND Membership
- To qualify for a free renewal, GOURMAND members must attain the following amount at TungLok restaurants within a 12-month membership:
- Spending of S$800 = Receive renewal e-vouchers* (Worth S$60) + FREE renewal upon expiry of membership.
- Spending of S$8,000 = Receive renewal e-vouchers* (Worth S$100) + Upgrade of membership status to EPICUREAN.
- A reminder will be sent via SMS and/or email notifications. It is also the member’s responsibility to track the expiry date of the TL$ rebate. Members who opt not to receive membership-related information such as membership status, e-voucher issuance, points expiry etc. via SMS and/or email; you may visit our website at https://www.tunglok.com/en/tunglok-first-membership-info log into your membership account at your own discretion. To install TungLok Web App on your home screen, simply tap the "Add to Home Screen" button when you visit our website (https://www.tunglok.com) on your mobile device.
- Renewal E-voucher
- 2 x $30 e-vouchers* (each e-voucher is redeemable with a min spending of S$60)
- Valid for 180 days from date of issue.
*E-voucher Terms and Conditions apply.
Renewal of EPICUREAN Membership
- To qualify for a free renewal, EPICUREAN members must attain a minimum spending of S$8,000 at TungLok restaurants within 12-month membership. However, acquirement of aforementioned minimum spending of S$8,000 does not guarantee auto-renewal of your EPICUREAN membership as EPICUREAN is only accorded to the top spenders in our restaurants as determined by the management of TungLok Group from time to time.
- EPICUREAN members who attain spending between S$800 – S$7,999 within 12-month membership will qualify for a free renewal as
- GOURMAND member, subject to prevailing terms and conditions. Minimum spending of S$800 - FREE renewal
- A reminder will be sent via SMS and/or email notifications. It is also the member’s responsibility to track the expiry date of the TL$ rebate. Members who opt not to receive membership-related information such as membership status, e-voucher issuance, points expiry etc. via SMS and/or email; you may visit our website at https://www.tunglok.com/en/tunglok-first-membership-info log into your membership account at your own discretion. To install TungLok Web App on your home screen, simply tap the "Add to Home Screen" button when you visit our website (https://www.tunglok.com) on your mobile device.
- Renewal E-voucher
- 2 x $50 e-vouchers*
- Valid for 180 days from date of issue.
*E-voucher Terms and Conditions apply.
Welcome E-Voucher
- 1 x S$30 e-voucher* (e-voucher is redeemable with a min spending of S$60).
- E-voucher is valid for redemption from your second visit
- Valid for 180 days from date of issue.*E-voucher Terms and Conditions apply.
Non-transferable
- Membership is personal and strictly non-transferable. For verification purposes, members must provide email address, date of birth and/or address as and when required.
- A Member is not permitted to hold more than one account.
Cancellation
- A Member may at any time cancel his/her membership card by emailing (tunglokfirst@tunglok.com) to the Loyalty Programme Dept.
- All TL$ earned as well as any unutilized TL$ will be cancelled upon a person ceasing to be a Member. No refund will be processed.
Personal Data Protection Policy
- Upon submission of application form to TungLok, you consent to receive TungLok Membership Account-related Notifications (example: earning of TL$, redemption of TL$/e-voucher, renewal of membership, expiry of TL$, status updates of TL$/e-voucher and OTP) via the TungLok app, SMS and/or Email.
- Upon submission of application form to TungLok, Members shall be deemed to have agreed and consent to the collection usage and disclosure of member’s personal data in accordance with TungLok Group personal data policy, which is available at https://www.tunglok.com/en/privacy-policy.
Discretion
- Upon submission of application form to TungLok, Members shall be deemed to have read, understood and agreed with the Terms and Conditions of the TungLokFirst Loyalty Programme stipulated herein.
- An employee under TungLok Group and his/her immediate family members are not eligible to apply.
- The Management of TungLok Group reserves all rights to amend any privilege or condition from time to time without prior notice.
- The Management of TungLok Group is entitled at any time, in its absolute discretion without liability to you, to suspend or terminate your rights to use the benefits or privileges, to refuse any re-issuance or renewal should any of the conditions and privileges be abused.
Privacy Policy
Privacy Policy
- Your personal data is important to us and we are committed to complying with the Personal Data Protection Act 2012 (No. 26 of 2012) (the “PDPA”). This personal data protection policy (“Policy”) sets out how we collect, use and disclose your personal data and applies to Tung Lok Restaurants (2000) Ltd and its subsidiaries (collectively, the “TungLok Group”).
- This Policy supplements but does not supersede nor replace any other consents you may have previously provided to the TungLok Group in respect of your personal data, and your consents herein are additional to any rights which the TungLok Group may have at law to collect, use or disclose your personal data.
Personal Data
- ‘Personal data’ is defined under the PDPA to mean data about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access.
- Personal data may include your name, nationality, gender, photograph, telephone numbers, mailing address, email address, age, date of birth, marital status, signature, job title/profession, financial information (such as bank account or credit/debit card numbers) and any other information relating to any individuals which you have provided us in any forms you may have submitted to us or via other forms of interaction with you.
Collection Of Personal Data
- The ways in which we may collect your personal data include (but are not limited to) collecting your personal data directly or indirectly from you or your authorised representatives in the course of:
- you applying for any of our loyalty programs or similar programs;
- you contacting us for making any reservations (including but not limited to catering/banquet reservations), whether through phone, fax, letters, emails, online or otherwise;
- you contacting us with your queries, requests, complaints or feedback;
- you completing any of our forms, whether physical or online, including but not limited to survey and feedback forms;
- you participating in our marketing or promotional events, including but not limited to lucky draws, competitions, road shows, wedding shows or seasonal products launches;
- you purchasing and making payments for any of our products, including through our online web portals;
- you registering for or using any of our services, including but not limited to events and catering;
- you submitting an employment application to us;
- you providing us with your contact details at any of our restaurants, whether through leaving a copy of your business card with us or otherwise;
- your images being captured by our close-circuit television cameras while you are within our premises, or via photographs or videos taken by us or our representatives at our premises;
- you visiting or browsing our website(s);
- you establishing any online account(s) with us;
- you subscribing for email alerts on our website;
- our conducting interviews for matters including but not limited to employment;
- our conducting market research or surveys;
- you interacting with our staff via telephone calls, letters, fax, face-to-face meetings, social media platforms and emails; or
- you submitting your personal data to us for any other reason.
- We may also collect personal data about you from third parties including (but not limited to):
- your representatives, intermediaries, agents or next-of-kin who may either be disclosing your personal data to us on your behalf, or in connection with their own transactions, agreements or interactions with us;
- your employers or previous employers; or
- our business partners.
- If you provide us with any personal data relating to a third party (e.g. information of your next-of-kin, spouse, children, parents, dependants, and/or employees), you represent and warrant to us that you have obtained the necessary consent from the relevant third party to provide us with their personal data for the relevant purpose(s) for which we are collecting their personal data.
Use And Disclosure Of Personal Data
- We use the personal data that we collect from you for the following purposes:
- to process and manage your purchase of products and services from TungLok Group;
- to process your application as a member to any of our loyalty programs, administer and manage your membership, and provide you the benefits of such membership;
- to administer, manage and execute marketing activities including but not limited to lucky draws, competitions, road shows, wedding shows or seasonal products launches;
- to announce, in any form of media including but not limited to social media platforms, the results of our lucky draws, competitions or other marketing or promotional events, and to identify and contact the winners of any prizes won from such events;
- to provide and send you marketing, advertising and promotional information and materials relating to loyalty programs, products, events and/or services offered by TungLok Group through various avenues including (but not limited to) SMS, voice calls, email, mail and online platforms (such as social media);
- to deal with or facilitate customer service and reservations, carry out your instructions, provide services, or deal with or respond to any enquiries, requests, complaints or feedback given by you or on your behalf;
- to manage our administrative and business operations and comply with internal policies and procedures;
- to conduct market research and improve customer service;
- to provide training to our staff;
- to facilitate access to our website;
- to manage the safety and security of our premises;
- for auditing, internal investigations, compliance, risk management, conflict of interest reporting and security processes;
- to comply with applicable laws, regulations, rules, codes of practice, guidelines and other requirements (including but not limited to providing assistance to law enforcement agencies, regulatory authorities and other governmental agencies);
- to prevent, detect and investigate crime;
- to analyse and manage commercial risks;
- for the purposes of legal proceedings;
- to defend or extend any rights of the TungLok Group;
- to administer and process your employment application;
- to administer and maintain shareholder relations;
- to verify your identity;
- for any evaluative purpose as defined in the PDPA;
- to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the companies, subsidiaries or business units in the TungLok Group;
- for any other purposes that are incidental or ancillary or in furtherance to the above purposes which are not specifically mentioned herein;
- for any other purposes that we have specifically notified you of; or
- for any other purposes that a reasonable person would consider appropriate in the circumstances.
- We may transfer or share your personal data with:
- our agents, contractors, sub-contractors, service providers or data processors who have been contracted to provide administrative, financial, legal, accounting, information technology, research, operational, marketing, telecommunications, transportation, payment, analytical, training, storage, printing, security or other services;
- our consultants and professional advisers (such as accountants, lawyers, auditors);
- our business partners and affiliates;
- clearing and depository houses;
- external banks, credit card companies and their respective service providers;
- courts, tribunals, law enforcement agencies, regulatory authorities and other governmental agencies as required or authorised by law;
- any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the companies, subsidiaries or business units in the TungLok Group; or
- any other party to whom you authorise us to disclose your personal data to.
- TungLok Group is a listed entity on the Singapore Exchange Securities Trading Limited with international presence. As such, the personal data you submit to us in one country may be transferred, used and accessed in one or more additional countries. You fully understand and unambiguously consent that we may transfer your personal data to any location outside of Singapore for the purposes set out above. When transferring your personal data outside of Singapore, we will ensure that your personal data will be protected to a standard comparable to the protection accorded to your personal data under the PDPA by ensuring that the recipient is either in a jurisdiction which has comparable data protection laws, or is contractually bound to protect your personal data.
- Notwithstanding the above, we may process your personal data without your consent if it is permitted under the PDPA or any other relevant legislation.
Security And Storage Of Personal Data
- We will take reasonable efforts to protect your personal data in our possession or control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks (“Risks”). However, we shall not be held responsible for Risks occurring in relation to your personal data that are beyond our control, such as Risks resulting from cyber-attacks.
- Security arrangements which we undertake to protect your personal data may include the following:
- training our employees who handle your personal data to respect the confidentiality of such personal data and your privacy;
- restricting access of your personal data to employees who require it for their job functions; or
- storing personal data in a combination of secure computer storage facilities and physical storage facilities under lock-and-key.
- While we strive to protect your personal data, we cannot ensure the security of the information you transmit to us via the Internet or through the use of our electronic services, and we urge you to take every precaution to protect your personal data when you use such platforms. If applicable, you undertake to use a combination of uppercase and lowercase letters, numbers and symbols for your password, change your password often, use a secure browser when accessing our website(s), keep your username and password secure and confidential and not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place.
Retention Of Personal Data
- We will cease to retain your personal data when we no longer require such personal data for any of the purposes for which it was collected or for any business or legal needs.
Accuracy Of Personal Data
- We will take reasonable efforts to ensure that your personal data in our records is accurate and complete, if your personal data is likely to be used by us to make a decision that affects you, or disclosed to another organisation. However, you must also update us of any changes in your personal data that you have initially provided us with. We will not be responsible for relying on inaccurate or incomplete personal data arising from you not updating us of any changes in your personal data that you have initially provided us with.
- You must also ensure that all personal data submitted by you to us is complete, accurate, true and correct.
Cookies
- When you interact with us on our website(s), we automatically receive and record information (such as your server address, domain name, the date and time of visit and the pages viewed) on our server logs from your browser. We may employ cookies in order for our server to recognise a return visitor as a unique user including, without limitation, monitoring information relating to how a visitor arrives at the website, what kind of browser a visitor is on, what operating system a visitor is using, a visitor’s IP address, and a visitor’s click stream information and time stamp (for example, which pages they have viewed, the time the pages were accessed and the time spent per web page).
- Cookies are small text files placed in your computer hard drive or mobile devices when you visit our website(s) and allow us to remember you. The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on a computer.
- Should you wish to disable the cookies associated with these technologies, you may do so by changing your browser settings accordingly. However, you may not be able to enter certain part(s) of our website(s), and some of the functions and services may not be able to function without cookies. This may also impact your user experience while on our website(s).
Third-party Sites
- Our website may contain links to other websites operated by third parties, such as our business partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to our website. We encourage you to learn about the privacy policies of such third party websites. Some of these third party websites may be co-branded with our logo or trademark, even though they are not operated or maintained by us. Once you have left your website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.
Contacting Us
- If you:
- (a) have any questions, feedback or complaints relating to the collection, use or disclosure of your personal data or this Policy;
- (b) would like to withdraw your consent to any collection, use or disclosure of your personal data as set out in this Policy; or
- (c) would like to exercise your statutory rights under the PDPA in relation to access or correction of your personal data in our control or possession,
- please do not hesitate to contact Ms Carolyn Tan through the following channels:
- Call: 6270 7998
- Fax: 6272 7120
- Email: tlpdpa@tunglok.com
- Address: 26 Tai Seng Street #02-01 Singapore 534057
- We will endeavour to respond within a reasonable timeframe.
- If you make a request to obtain access to your personal data records with us, we may charge a reasonable fee for verifying the authenticity of the request and locating, retrieving and copying any material requested.
- If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.
- Please note that if your personal data had been provided to us by a third party, you should contact that organisation or individual to make such queries, complaints, and access and correction requests to us on your behalf.
- Please also note that we are not required, under the PDPA, to provide access and correction to your personal data in certain exempted situations as set out in the PDPA.
- If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, we may not be in a position to continue to provide our products and services to you, or administer any contractual relationships in place, which in turn may also result in termination of any agreements you have entered into with us, and your being in breach of your contractual obligations or undertakings. Our legal rights and remedies in such event are expressly reserved.
Governing Law
- This Policy shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with this Policy including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the courts of Singapore.
Contract (Rights of Third Parties) Act
- A person who is not a party to this Policy shall have no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) to enforce any of its terms.
Updates to this Policy
- We reserve the right to periodically review and amend this Policy from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The updated Policy will be made available on http://www.tunglok.com/privacy-policy and date stamped so that you are aware of when the Policy was last updated.
- You are encouraged to visit the above website on a regular basis to ensure that you are well informed of our latest policies in relation to personal data protection.
- This Policy was last updated on 28 August 2019.
Need Help?
Should you require assistance, please contact us at tunglokfirst@tunglok.com.